1. Scope, Authority & Hierarchy of Policies

This Refund & Cancellation Policy (“Policy”) governs all payments made to TechBrot Inc. (“TechBrot,” “We,” “Us,” “Our”), including purchases completed through techbrot.com, payment links, invoices, ACH debits, card payments, subscriptions, or any other payment method referenced under Terms, Section 6.1.

This Policy is a supplement to, and is expressly governed by, the TechBrot Terms & Conditions (“Terms”). In the event of any conflict, inconsistency, or omission, the Terms always control.

References such as “Terms, Section X” refer to the corresponding provisions in the official TechBrot Terms & Conditions.

2. ALL SALES FINAL — NO REFUNDS, NO RETURNS (See Terms, Section 7.1)

By purchasing any service, subscription, deliverable, or product from TechBrot, You acknowledge and agree that:

• All payments are final and non-refundable.
• No cancellations or credits are permitted after payment is submitted.
• No partial refunds for unused time or incomplete engagement.
• No refunds for failure to provide documents or access needed to perform Services.
• No refunds due to lack of Client response, delays, or communication issues.
• No refunds for misunderstanding service descriptions.
• No refunds for results dependent on the accuracy of Client data.

This blanket no-refund rule is supported by, and incorporates, the refund restrictions in Terms, Sections 6, 7, 8, 11, and 14.

3. Covered Services — All Non-Refundable

The following are entirely non-refundable under all circumstances, regardless of usage, timing, or delivery status:

• Bookkeeping service plans (monthly, quarterly, annual)
• One-time bookkeeping cleanup or catch-up engagements
• Initial setup, onboarding, and configuration services
• Digital deliverables (reports, reconciliations, mapping, cleanup output)
• Consultations, training sessions, advisory sessions, booked calls
• Any remote work performed by TechBrot or its contractors
• Custom scopes, projects, adjustments, or add-ons
• Any engagement where work has begun internally, even if not yet delivered

TechBrot begins internal work immediately upon purchase as described in Terms, Section 4; therefore, all services are consumed upon purchase.

4. Subscription Services & Renewals (See Terms, Sections 6 & 8)

Subscription fees (monthly, quarterly, annual) are non-refundable and non-creditable. Billing continues until properly cancelled in accordance with Terms, Section 8 (Termination).

• Cancellation stops future billing only.
• No refunds for past billing periods under any conditions.
• No proration of partial billing cycles.

Non-usage, delayed usage, or failure to submit documents does not create refund eligibility.

5. Review Window for Deliverables (See Terms, Section 7)

Clients may request revisions within 7 calendar days of receiving a deliverable.

This is not a refund right.

Revision requests after 7 days will not be accepted and the deliverable is deemed accepted under Terms, Section 7.1.

6. No Chargebacks, No Payment Reversals, No Bank Disputes

This Policy incorporates and expands upon the mandatory prohibition against chargebacks and reversals in:

• Terms, Section 7.2 — No Chargebacks
• Terms, Section 7.3 — Unauthorized Payment Waiver
• Terms, Section 7.4 — Chargeback = Debt + Damages
• Terms, Section 7.5 — Evidence Consent

You agree, as a condition of doing business with TechBrot, that:

• You will not initiate chargebacks, ACH disputes, or reversals for any reason.
• Any claim of “unauthorized payment” will be invalid if the payment was submitted using your device, browser, credentials, business email, bank login, or saved card (Terms, Section 7.3).
• Disputes must be emailed directly to TechBrot — not your bank or card issuer.
• Chargebacks filed in violation of this Policy constitute fraud and breach of contract.

If a chargeback is initiated anyway:

You become liable for:

• The disputed amount
• All bank and processor fees
• A $250 administrative penalty (Terms, Section 7.4)
• Attorney fees and collection costs
• Interest until paid in full

TechBrot reserves all legal remedies under Terms, Section 21.

7. Payment Methods Covered (See Terms, Section 6.1)

This Policy applies to all payment methods, including:

• Credit cards / debit cards
• ACH debits, bank logins, Financial Connections
• Apple Pay / Google Pay
• Zelle, wire transfers, EFT, RTP
• Payment links, invoices, merchant requests

Each method is subject to the Payment Authorization rules in Terms, Section 6.

8. Returned ACH Debits & Bank Failures (See Terms, Section 6.5)

Returned ACH payments may incur:

• Returned-item fees
• Bank penalties
• Reattempted debits
• Suspension of services
• Collections & legal action

Client liability is detailed under Terms, Sections 6.2 & 6.5.

9. Billing Errors — Limited Exception

Refunds are issued ONLY for:

• duplicate charges caused solely by TechBrot
• verifiable processor malfunctions

The following are not considered billing errors:

• User mistakes or accidental purchases
• Purchases made by employees or third parties using your device
• Misunderstanding the service
• Buyer’s remorse

All billing disputes must follow Terms, Section 6.4 (seven-day billing dispute window).

10. Evidence, Records & Verification (See Terms, Section 7.5)

TechBrot may retrieve and produce evidence including:

• IP logs, device fingerprints, geolocation
• Timestamps & payment confirmations
• Browser and session data
• Authenticated bank records
• Email communications and messages
• Order Forms, ACH mandates, and Deliverables

Client consents to such use per Terms, Section 7.5.

11. Suspension, Collections & Enforcement

Service suspension, collections, penalties, and legal enforcement are governed by:

• Terms, Section 6.5 — Collections & Late Fees
• Terms, Section 8 — Termination
• Terms, Section 13 — Indemnification
• Terms, Section 21 — Arbitration & Legal Remedies

12. Third-Party Payment Processors

TechBrot uses third-party processors (e.g., Stripe). TechBrot is not responsible for:

• processor downtimes;
• processor dispute rules;
• delays caused by banking systems;
• platform outages;
• processor restrictions.

Processor issues do not affect Your payment obligations. See Terms, Section 15.

13. Contact Information

Support: [email protected]
Legal: [email protected]
Phone: +1 (877) 751-5575
Registered Office: Delaware, USA

14. Policy Changes

TechBrot may update this Policy at any time. Continued use constitutes acceptance. Changes align with Terms, Section 23.