Refund Policy

LAST UPDATED: OCTOBER 5, 2024

At Techbrot, Inc., we are committed to delivering the highest standards of customer satisfaction. If you experience any issues, such as processing errors leading to duplicate charges, unmet project requirements, or delays beyond the stated delivery timeframe, we offer a refund in line with the conditions described below. Your satisfaction is our top priority, and we encourage you to reach out with any concerns.

Refund Eligibility and Schedule

Refunds may be issued based on the timing of your request relative to the service delivery date:

• Within 7 Days: If you request a refund within 7 days of receiving the service (design, development, or marketing), you are eligible for a 66% refund, minus a 10% service and processing fee.
• Between 7 to 15 Days: For requests made 7-15 days post-service delivery, you are eligible for a 33% refund, minus a 10% service and processing fee.
• After 15 Days: Refunds are not provided after 15 days from the initial service delivery date. However, please contact us if you encounter issues, as we aim for a high level of customer satisfaction and may assist on a case-by-case basis.

Important Considerations

• Failure to Provide Requirements: If project requirements are not provided within 7 days of order placement, the amount paid is non-refundable.
• Case-by-Case Basis: Refund approvals are assessed individually. Techbrot, Inc. reserves the right to grant or deny refund requests based on our user agreement and the nature of the request.
• HP Printer Refunds: Refunds for HP printers are subject to HP's refund policy. If you are returning a printer purchased from Techbrot, Inc. and it is within the return window, please refer to HP's official return and refund policy. HP may have specific guidelines regarding restocking fees, damaged goods, or the condition of the returned items. For more details, please contact HP customer support directly or refer to their return policy at [HP's official website].

How to Claim Your Refund

To streamline the refund process, please follow these steps:

• Non-Returnable Products: Certain services, as specified at the time of purchase, are non-refundable. This includes:
  
  • Website design and development services
  • Mobile application development
  • SEO plans and services
  • Logo, business card, and branding services
  • Other customized or consulting-based services
• Refund Request Process: Please contact us to explain the issue. We will attempt to resolve it promptly through our revision policy. If the problem cannot be resolved, our refund department will issue approval via email.

Revision Policy

We offer a flexible revision policy to ensure customer satisfaction. For minor adjustments, revisions can be requested within the delivery window specified. For significant project modifications, an additional charge may apply. Revision eligibility is limited to services outlined in the original scope of the project.

Post-Refund Terms

• Transfer of Rights: Upon issuing a refund, all rights to the delivered work (design, marketing, or development) will transfer to Techbrot, Inc. You will lose all rights to use, display, or claim ownership of any provided content.
• No Further Rights: By accepting a refund, you agree to forfeit any right to the content, designs, or media provided, and you will not claim ownership or usage rights.

Legal Disclaimer

All refund requests are subject to verification and approval based on our terms and conditions. Techbrot, Inc. reserves the right to deny any refund request if it is deemed to violate our policy or is made after the specified timeframes. The company is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our services or products.

Contact Us

If you have any questions or require further clarification regarding our Refund Policy, please reach out to us at: