Delivery Policy

LAST UPDATED: OCTOBER 5, 2024

Thank you for choosing TechBrot, Inc. for your IT and printing needs. As an authorized partner of HP, we specialize in delivering high-quality printers and supplies, along with providing reliable IT helpdesk services. Our goal is to ensure you are completely satisfied with our products and services. Once your order is received, our team will promptly begin processing it, and we strive to complete all services within 48 hours, with a maximum delivery window of three business days. We are dedicated to timely delivery and will ensure that your orders are processed efficiently.

Service Delivery Timeline

The timing of service delivery may vary depending on the type of service or product you have purchased. Below is a general guide for our service delivery times:

• Basic IT Support Services: Delivered within 24 hours
• HP Printer Setup, Configuration, and Support: 24-48 hours
• Endpoint Security Software Deployment (Malwarebytes): Up to 72 hours
• Printer and Supply Delivery: Typically within 3 business days through our authorized distributors

Upon the successful completion of services, a confirmation email will be sent to you indicating that the service has been delivered and/or the product has been shipped.

Refund and Cancellation Policy

At TechBrot, Inc., we are committed to delivering high-quality IT helpdesk services and top-tier products. If for any reason you are not satisfied with our service or product, please contact us promptly so we can resolve the issue to your satisfaction. The following outlines our refund and cancellation policies:

• Service Cancellation: You may request a cancellation within the first 24 hours of placing your order. If work on your service has already started, a partial charge may apply based on the work already performed.
• Refund Eligibility: Refund requests will be processed within 7-10 business days, provided eligibility criteria are met. Refunds may be subject to verification of service completion, product shipment, and delivery status.
• Non-Refundable Services: Some services related to custom IT configurations, pre-deployed software, and software licenses (especially related to HP printers and Malwarebytes endpoint protection) are non-refundable once deployed. This is due to licensing agreements and the specialized nature of these services.
• Printer and Supply Returns: Printers and supplies are returnable only if unopened, in their original packaging, and in resalable condition. Once a printer or consumable supply has been opened or used, it cannot be returned unless defective.

Important: Refund requests for printers or supplies delivered through our authorized distributors may also be subject to the distributor’s return policy. We will work with you to ensure any issues are handled according to the specific terms outlined by the distributor.

Support and Service Commitment

At TechBrot, Inc., we pride ourselves on providing comprehensive support and high-quality services. Whether you're facing an issue with an HP printer setup, need assistance with Malwarebytes endpoint protection, or require general IT helpdesk services, we are here to help. Our team is dedicated to addressing any challenges you face and ensuring your satisfaction. If you experience any issues with your purchased products or services, please reach out to us, and we will provide you with the necessary support.

If you prefer to reach us by mail, please use the address listed above. For urgent support or sales inquiries, our team is available via email and phone 24/7. We strive to respond to all inquiries within one business day, and we are always here to assist you with your IT and printing needs.