Books broken right now.
Response: Priority callback.
For QuickBooks company-file corruption, payroll-day failures, year-end deadlines under 72 hours, a bookkeeper who just quit mid-engagement. Best path: call directly, and leave a message if the line is busy — a client advisor calls you back. (An Intuit account lockout or billing emergency is Intuit’s, not ours.)
The scope: Priority, yes; resolution time depends on the situation — some fixes legitimately take days. The call surfaces what’s actually fixable, on what timeline.